The Coilover Depot Return Policy
All returns must be made within 30 days of delivery. Returns are only accepted when an item has not been used, test fitted, or damaged. Before a return can be started you must first submit a return request to receive an RMA number and proper authorization to return the order.
The purchaser is responsible for return shipping. All returned orders are subject to a 15% restocking fee of the final price of the order. The restocking fee may be waived if exchanging merchandise. We may charge an exchange fee to cover the shipping of the new order. Any order returned without an RMA will not fall under our return policy and may be refused so please contact us first with any issues regarding your order.
Always insure your return shipping and document tracking for it. We are not responsible for a lost or damaged return. Contact us if you would like to received a prepaid label below the retail costs of a ups store. The label cost will be deducted from your refund. We often get lower than retail rates than what customers can with UPS so it maybe cheaper for us to provide you a label than buying it yourself in person at ups.
Custom coilover kits and kits that are built to order (custom spring rates, extreme low, swift springs, or special build specs ) The restocking fee is 30%. This higher restocking fee is due to the custom nature of the order and the extra cost involved with the order. Custom builds are harder to resell which causes longer carrying times or having change the specs so they are more expensive to return.
Many of the processes involved in custom builds are labor intensive and parts have to be special ordered by the manufacturers. So any custom ordered canceled after 48 hours from purchase will incur a cancelation fee of 10-20% due to parts being ordered and administrative costs. Many times this is a fee the manufacturer is charging us since they already ordered parts to start your build.
Returned orders that are found to be damaged , installed, partially installed, dirty, or the packaging has been destroyed will incur extra fees as they are no longer in sellable condition. That fee is dependent on the amount of damage and at the discretion of Coilover depot.
Any Returns past 30 days of delivery are at the sole discretion of Coiloverdepot and may not be accepted. All returns outside our policy guidelines can be subject to a restocking fee of up to 30-50% of the total purchase price.
We reserve the right to refuse or deny any returns.
Why is my refund less than I paid?
All orders that have been payment processed but canceled before shipping will incur a 5% payment processing fee. ( this is the fee payment processing companies charge us , but do not return when we refund a transaction )
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