Shipping & Returns
We charge shipping on almost every order to help keep our prices as low as possible. All store prices are in USD. All orders will ship via UPS or Fedex to provide the fastest, and most secure services available. We ship primarily UPS, FedEx or USPS for international orders, unless a customer has a specific preference. After your order has shipped an Email will be sent to update you of the order status and provide tracking information.
"Free shipping" offers are valid only on orders shipping to the lower 48 states. Orders being shipped Internationally or to Alaska, Hawaii or Puerto Rico may incur shipping fees.
Sometimes you want your parts as quick as possible. We get that, but we also have to ship heavy items so express shipping is often a costly option to choose. We want to make sure you understand fully that express shipping is not always instant. Shipping takes place after our processing periods. Most of the time we can process and ship an order the same day. However there are situations where we cannot, a few of those times are when your addresses do not match your bank's records. The billing address and shipping addresses do not match. We have to do more processing work for those situations. Also warehouse times for some orders we have to drop ship from a partner, or brand warehouse, those warehouses are sometimes backed up or on different time zones so we may have a day delay.
Orders must be in by 2pm Eastern for all express shipping to ship the same day. Our ups pickup is at 3pm eastern. Orders after 3pm will be processed the next business days. So you can not order Friday at 7pm and expect to get your order Saturday. We would process that order on Monday.
Shipping does not start the day you order. 2 Day, 3 Day means days after your order is issued tracking. Ordering 3 Day air on Thursday does not mean you get the order Saturday. It means your delivery will most likely be Tuesday. 3 business days later. The order ships Thursday. That means Friday, Monday, Tuesday. are your transit days.
International customers need to be aware that your government may charge duties/taxes on your product at delivery. Coiloverdepot does not pay the taxes and fees. The customer is responsible to do the research and understand these fees, we do not have the resources to quote these costs.
What if I don’t want to pay any customs, duties, or brokerage fees for international shipping?
If an order is returned to us due to a customer’s failure to pay the necessary international fees, the cost of return shipping will be applied to the customer’s refund when the order is canceled. A restocking fee will also be charged.
All returns must be made within 30 days of delivery. Returns are only accepted when an item has not been used, test fitted, or damaged. Before a return can be started you must first contact us via Email to receive an RMA number and proper authorization to return the order.
The purchaser is responsible for return shipping. All returned orders are subject to a 15% restocking fee of the final price of the order. The restocking fee may be waived if exchanging merchandise. We may charge an exchange fee to cover the shipping of the new order. Any order returned without an RMA will not fall under our return policy and may be refused so please contact us first with any issues regarding your order.
Always insure your return shipping and document tracking for it. We are not responsible for a lost or damaged returns. Contact us if you would like to purchase a prepaid label. The cost will be deducted from your refund. We often get lower than retail rates at UPS so it maybe cheaper for us to provide you a label than buying it yourself in person at ups.
Custom coilover kits and kits that are built to order (custom spring rates, extreme low, swift springs, or special build specs ) The restocking fee is 30%. This higher restocking fee is due to the custom nature of the order and the extra cost involved with the order. This is the policy of the brands we sell.
Many of the processes involved in custom builds are labor intensive and parts have to be special ordered by the manufacturers. So any custom ordered canceled after 24 hours from purchase will incur a cancelation fee of 10-20% due to parts being ordered and administrative costs. Many times this is a fee the manufacturer is charging us since they already ordered parts to start your build.
All returns that have been paid via Katapult financing have to be handled differently due to the structures of Katapult's lease agreements. We are not able to deduct restocking fees or return shipping label costs from refunds. Therefore we must invoice the customer for all restocking fees and shipping costs prior to the return being sent back. We will provide you with a invoice within your order to be paid via credit card or paypal. Any customers refusing to pay these fees will have returns denied since our policy requires us to collect these fees.
- Standard Restocking Fee is - 15%
- Custom Order Restocking Fee is - 30%
- Damaged Order Fee is - TBD
- Custom Custom Order Canceled after 48hrs - 10-20%
Returned orders that are found to be damaged , installed, partially installed, dirty, or the packaging has been destroyed will be refused and shipped back to you. If we work with a customer and accept them as returnable they will incur extra fees as they are no longer in sellable condition. That fee is dependent on the amount of damage and at the discretion of Coilover depot.
Any Returns past 30 days of delivery are at the sole discretion of Coilover depot and may not be accepted. All returns outside our policy guidelines can be subject to a restocking fee of up to 30-50% of the total purchase price.
We reserve the right to refuse or deny any returns.
Why is my refund less than I paid?
All orders that have been payment processed but canceled before shipping will incur a 5% payment processing fee. ( this is the fee payment processing companies charge us , but do not return when we refund a transaction )