Shipping & Returns
All orders will ship via UPS to provide the fastest, and most secure services available. We ship primarily USPS or UPS for international orders, unless a customer has a specific preference. After your order has shipped an Email will be sent to update you of the order status and provide tracking information.
*All coilover kits ordered in the continental USA include "free shipping". Orders being shipped Internationally or to Alaska, Hawaii or Puerto Rico may incur shipping fees.
International customers need to be aware that your government may charge duties/taxes on your product at delivery. Coiloverdepot does not pay taxes and fees and the customer is responsible to do the research and understand these fees, we do not have the resources to quote these costs.
All Returns must be made within 30 days of Purchase. Returns are only accepted when an item has not been used, test fitted, or damaged. Before a return can be started you must first contact us to receive an RMA number and proper authorization to return the order.
The purchaser is responsible for return shipping. All return orders are subject to a 25% restocking fee of the final price of the order. The restocking fee may be waived if exchanging merchandise, we may charge an exchange fee to cover shipping of new order. Any order returned without an RMA will not fall under our return policy so please contact us first with any issues regarding your kit. After receiving your RMA number and authorization, please contact us for a RMA form at firstname.lastname@example.org
Custom coilover setups (custom spring rates, extreme low, swift springs orders, and valving ) may not be in stock and may require a wait time before they can be shipped out from the manufacture. Please ask ahead of time if you need your item by a certain date, as any cancelled out of stock orders or custom build orders will incur a 30% Processing and restocking fee instead of the normal 25%. This is the policy of BC North America as many of the processes involved in custom builds are labor intensive. All custom ordered canceled after 24 hours from purchase will incur a cancelation fee of 20%
Standard restocking fee is 25%
Custom order restocking fee is 30%
Returned orders that are found to be damaged , installed, partially installed, dirty / greasy, or the packaging has been destroyed will incur extra return fees as they are no longer in sellable condition. That fee is dependent on the amount of damage and at the discretion of Coilover depot & The Midwest Parts Group LLC.
Any Returns authorized past 30 days of purchase are at the discretion of Coiloverdepot and subject to a restocking fee of 30-50% of the total purchase price. We reserve the right to refuse or deny any return.