Shipping & Returns
*** COVID 19 UPDATE ***
As of 3/20/20 we have been experiencing longer than usual lead times for the banks to process refunds after we have refunded any orders. This wait period is outside of our control as the refunded money is taken from our account the same day we cancel or refund your order, but the bank to bank processing timeline has increased to 7-10 business days.
All orders will ship via UPS or Fedex to provide the fastest, and most secure services available. We ship primarily UPS, FedEx or USPS for international orders, unless a customer has a specific preference. After your order has shipped an Email will be sent to update you of the order status and provide tracking information.
"Free shipping" Is valid only on orders shipping to the lower 48 states. Orders being shipped Internationally or to Alaska, Hawaii or Puerto Rico may incur shipping fees.
International customers need to be aware that your government may charge duties/taxes on your product at delivery. Coiloverdepot does not pay the taxes and fees. The customer is responsible to do the research and understand these fees, we do not have the resources to quote these costs.
All Returns must be made within 30 days of Purchase. Returns are only accepted when an item has not been used, test fitted, or damaged. Before a return can be started you must first contact us via Email to receive an RMA number and proper authorization to return the order.
The purchaser is responsible for return shipping. All returned orders are subject to a 25% restocking fee of the final price of the order. The restocking fee may be waived if exchanging merchandise, we may charge an exchange fee to cover shipping of new order. Any order returned without an RMA will not fall under our return policy so please contact us first with any issues regarding your kit. Always insure your return shipping and document tracking for it. We are not responsible for a lost or damaged return.
Custom coilover setups (custom spring rates, extreme low, swift springs orders, DS Type kits, or Special order items ) may not be in stock and may require a lead time before they can be shipped out from the manufacture. Please contact us ahead of time if you need your item by a certain date, as any cancelled out of stock orders or custom build orders will incur a 30% Processing and restocking fee instead of the normal 25%. This is the policy of the brands we retail as many of the processes involved in custom builds are labor intensive. All custom ordered canceled after 24 hours from purchase will incur a cancelation fee of 20% due to parts being ordered and administrative costs.
- Standard Fee is - 25%
- Custom Order Fee is - 30%
- Damaged Order Fee is - TBD
- Custom Custom Order Canceled after 24hrs - 20%
Returned orders that are found to be damaged , installed, partially installed, dirty / greasy, or the packaging has been destroyed will incur extra return fees as they are no longer in sellable condition. That fee is dependent on the amount of damage and at the discretion of Coilover depot & The Midwest Parts Group LLC.
Any Returns authorized past 30 days of purchase are at the discretion of Coiloverdepot. All out of policy returns can be subject to a restocking fee of up to 30-50% of the total purchase price.
We reserve the right to refuse or deny any return.
Why is my refund less than I paid?
All orders that have been payment processed but canceled before shipping will incur a 3% payment processing fee. ( this is the fee payment processing companies charge us , but do not return when we refund a transaction )