You cant install coilovers, tell us they are still new in box. Send us photos of them new in box, Claim they are not installed then when we get them back They are damaged from a sloppy installer, The box is full of grease and boot prints, the warranty card is covered in grease and dirt
. You were warned before you sent them back we do not return used/installed parts. Your parts were used and your return amount reflected the cost of such.
Coilovers are designed to lower your car. I am not sure why you purchased them if you did not want to lower your car. You were told that they would lower the car. The installer also did not have the coilovers adjusted to the highest settings. We noted that the installed shocks where adjusted almost to max low. They left them adjusted after removing them.
We pride ourselves on having excellent customer service. People can read through reviews on a lot of our coilovers and see we go above and beyond for our customers, but we will not return used setups as we can never be sure they are even the setups we sent out in the first place. We do return sets if they need warranty repair or replacements , but that is not what happened in this case.